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When this happens

A record the request refers to does not exist for your Integration and Client. A Receivable refers to a Customer that has not been created. A Payment observation refers to a Receivable that has not been created. A refund or reversal refers to a Payment observation that does not exist or is not a payment. PayPathIQ does not create the missing record or queue the request.

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What to do

Create the referenced record first, then send this request again. Create Customers, then Receivables, then Payment observations.