> ## Documentation Index
> Fetch the complete documentation index at: https://docs.paypathiq.com/llms.txt
> Use this file to discover all available pages before exploring further.

# payment_observation_conflict

> Payment observation conflict (HTTP 409).

| Field          | Value                                                              |
| -------------- | ------------------------------------------------------------------ |
| Status         | `409`                                                              |
| Problem `type` | `https://docs.paypathiq.com/problems/payment_observation_conflict` |
| Retryable      | No                                                                 |

## When this happens

Either this `externalPaymentObservationId` was already accepted with different content, or a refund or reversal does not adjust the full related Payment. Payment observations are immutable. A refund or reversal must reverse the whole related Payment, and the total of all adjustments cannot exceed it.

## What to do

Use a new ID for a different observation. For refunds and reversals, set `amount` to the full amount of the related Payment.